LEMSA Survey for Response Time Clock Start Standards

Agency	Clock Starts at…	Notes:
San Francisco	First Phone ring in dispatch	Tracking all times in dispatch
Tulare	Call answered in dispatch
LA	Unit notified	Definition varies among provider agencies
Santa Clara	First unit to a call notified of call
Merced	Call answered in dispatch
Solono	Call answered in dispatch
Ventura	Unit notified Call answered in dispatch
Riverside	Call location obtained
Marin	Unit notified
San Mateo	Time unit dispatched to call (Unit notified)
Kern	Call location obtained
Santa Barbara	Unit notified	Wants to change to call rings in dispatch
San Luis Obispo	Unit notified
Fresno	Call answered in dispatch
Napa	Call answered in dispatch
Imperial	Unit notified
Sonoma	Call answered in dispatch Unit notified of call	Dispatch has 60 sec., 90% of time Unit has 7 min. 90% of time
Nor-Cal	Unit notified
SSV	Call answered in dispatch
Merced	Call answered in dispatch

Tally

First ring in dispatch 1

Call answered in dispatch 7

Call location obtained 2

Unit notified 9

Unit acknowledges call

Unit en-route

Measure both dispatch and drive time 1 (Sonoma)